Shipping policy

Last updated: 22 October 2026

Free tracked shipping

Shipping is free on every Lumhour order, and every order is tracked.

Where we ship

We ship to the United Kingdom, Ireland, the Netherlands, Germany, France, Spain, Italy, Belgium, Austria, Poland, Sweden, Denmark, Finland, Norway, the United States, Canada, Australia and New Zealand. If your country appears at checkout, we can deliver there.

Processing time

Orders are processed and dispatched from our fulfilment partner's warehouse within 1–5 business days (Monday to Friday, excluding public holidays).

Estimated delivery times (after dispatch)

  • United Kingdom: 5–12 business days
  • Europe: 7–20 business days
  • United States, Canada, Australia and New Zealand: 7–25 business days

These are estimates, not guarantees. Carrier delays, customs checks and busy periods can add time.

Christmas delivery

UK customers: please order by 30 November for delivery before Christmas.

Tracking

We email your tracking number as soon as your order ships. The first tracking update can take a few days to appear.

Customs, duties and taxes

UK orders have no extra charges on delivery. For orders outside the UK, import duties, VAT/GST or handling fees may be charged by your country and are the recipient's responsibility. If these charges are refused and the parcel is returned to us, we may deduct the return shipping cost from your refund.

Your shipping address

Please check your address carefully at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to change it before your order ships. We can't be responsible for orders sent to an address that was entered incorrectly.

Lost, late or damaged parcels

  • Not arrived: if your parcel hasn't arrived 10 business days after the end of the estimated delivery time, contact us and we'll investigate. If it's lost, we'll send a replacement or give you a full refund.
  • Marked as delivered but not received: please check with neighbours and any post room, then contact us within 14 days.
  • Damaged: email us within 14 days of delivery with your order number and a photo, and we'll arrange a replacement or refund.

Your statutory rights are not affected.

Contact us

Questions about delivery? Email asa.commerce00@gmail.com with your order number and we'll reply within 2 business days.